Where are you located and can I pickup my table from your office?
Our office is located in Miami, Florida. Our tables, however, ship directly from the manufacturers in California and across the U.S., which saves you time and money. If you would like to order an Earthlite, InnerStrength, or Stronglite table, you may order online and pick it up in Vista, CA which is near Oceanside/San Diego. For Custom Craftwork tables you can pick up the table in Eugene, Oregon. To schedule a pickup, please order online as usual, then send us an email stating you would like to pick it up. We will then notify you when your order is ready, which is usually 1-2 business days, if your item is in stock.
Do you ship to Canada?
Due to the intricacies of customs regulations, we only ship large orders to Canada. If you are looking to place a large order for Canada, please reach out to us and we will enable a Canada custom cart checkout link.
Please note you will be responsible for all customs broker fees and duties.
Do you ship Internationally?
Aside from a few exceptions to Canada, we do not ship internationally.
Are you an Authorized Dealer?
Yes! BuyMassageTables.com is one of the largest online massage equipment retailers and only carries brands that we are 100% authorized to sell. This means you get the full warranty with every purchase. In fact, all of our massage tables are shipped directly from the manufacturers, which saves you both time and money! We are an authorized dealer for EarthLite, Stronglite, InnerStrength, Master Massage, Oakworks, Custom Craftworks, Pisces Pro, and many more top brands.
We understand that the world of online buying can be confusing and uncertain, which is why we have taken the extra step to become BBB Accredited and have been rated "A+".
Want to buy an item that is not on our website?
Our goal is to keep BuyMassageTables.com clutter-free and easy to use. This means we do not always list every single product out there. But if there is something you want to purchase from any of our manufacturers, we'll happily procure it for you at the best price, guaranteed. Simply email us at support@BuyMassageTables.com with your request and one of our staff members will send you a personalized invoice.
How can I place an order?
Ordering Online: Find a product you'd like to buy and click on the order button. Follow the instructions on the order page. If you are ordering more than one product, use our add to cart feature. If there are any options, colors, or upgrades that you missed, one of our customer service staff members will contact you either by email or phone. In-stock items are shipped within 1-3 business days after we receive the order.
Ordering by Phone: Our friendly, knowledgeable staff will help you select your massage table equipment based on your individual needs. Our top brands and competitive prices ensure that you'll be completely satisfied with every BuyMassageTables.com phone purchase you make. Go ahead and order the basic table online, then give us a call and we'll add on the features you want.
Ordering by Email: If you want to place your order through email, send us a message to support@BuyMassageTables.com and one of our staff members will promptly get back to you with a total price. Please include the product in mind, color, and any options or upgrades that you might require.
Can you ship to an APO Address?
At this time, we are unable to ship to APO addresses. We apologize for the inconvenience.
Can you ship to a P.O. Box?
At this time, we are unable to ship to P.O. Boxes due to the size of our products and for fraud prevention.
When will I be contacted to confirm my order?
We will send you a confirmation email immediately. Once your order ships, you will also receive tracking information. If your item ships freight line or requires a manufacturing lead time, a BuyMassageTables.com representative will email you the lead time for delivery.
When will I be contacted regarding the delivery?
Immediately after your order has shipped, we will email you with your shipping information. For large orders, including freight shipments, the shipping carrier will call you to coordinate a convenient delivery time window.
How do I check the status of my order?
As soon as your order ships we will email you a tracking number. This allows you to easily track the daily progress of your order from the warehouse to your door step.
Do you have a catalog?
Our website works as our online catalog. We try to add products regularly to give you the best and widest possible selection. It would be difficult for us to keep a printed catalog current, since manufacturers constantly update their product lines. If you are unable to find what you are looking for, please call us at 407-519-1322 or email us at support@BuyMassageTables.com. We will do our very best to promptly answer your query.
How do I know if an item is in stock?
Instead of having a warehouse full of inventory and having only certain colors, sizes and makes in stock, we have partnered with the manufacturers to have them directly ship your order to you. This means that as long as there isn't a problem on the manufacturer's side, you can assume that most portable massage tables and chairs listed on our website are in stock and ready to ship. Custom items take an additional 1-2 weeks to build and ship. If your item isn't in stock for whatever reason, we will immediately contact you via phone or email to discuss alternatives. If we can't find a happy alternative, we'll happily refund 100% of your money.
***Please note that delays may arise due to COVID-19 which are beyond our control***
Since we are an authorized dealer for all products that we carry, you will receive a full manufacturer's warranty on your purchase. There are no middle men. Your warranty will be serviced directly by the manufacturer. Please check the manufacturer's website for their specific warranty terms or feel free to contact us to inquire about warranty terms. If you need assistance with the warranty of a product you purchased from us, contact us at any time and we'll immediately help you.
Questions about shipping and promotions?
Please see our Shipping and Returns Page.
Questions about price matching?
Please see our Price Guarantee Page.
Questions about the ADA Tax Credit?
Many Electric Lift Massage Tables qualify for the ADA - American Disabilities Act Tax Credit. Please see our ADA Tax Credit Page for more details. Note that we are not tax consultants and any professional advice will need to be sought from a licensed and qualified tax consultant.
What is CE Mark?
CE Mark is the manufacturer's declaration that the product meets the requirements to be sold in the European Economic Area.
What is Natural Touch Upholstery?
For Custom Craftworks Premium Massage Tables: Available in 5 colors as an upgrade on our premium massage tables. This is the perfect fit for any healthcare or hospitality environment. Natural Touch is a biodegradable rayon-backed 100% Polyurethane that is PVC and plasticizer free, as well as bleach safe for disinfection. Natural Touch delivers a high-quality leather look and feel, without the leather price.
Is the advertised dimension or weight of a table/chair inclusive of headrest?
No. All manufacturers provide dimensions and weight based on the table only. Not everyone uses a headrest or other accessories.
How should I clean vinyl massage tables?
Quality vinyl is supple, easily cleaned, and wears well. Day-to-day soil, remove ordinary dirt and smudges with a mild soap and water solution and a clean, soft cloth, or towel.
- CLEAN your upholstered items when needed using a mild solution of 4:1 diluted non-alcohol cleaner such as Formula 409®, Fantastik®, or Green Windex®
- DISINFECT your fabric with Parker Labs Protex™ (EPA# 6836-152-82613), MADA Medical MadaCide-FD (EPA# 1130-15-11703), HealthLink® EZ-Kill® (EPA# 59894-10-67454 or Clorox® 10% household bleach solution (EPA# 5813-100) following the Manufacturer’s disinfection instructions.
- DO NOT use citrus based cleaners or other strong cleaners, such as alcohol, acetone, higher concentrations of bleach or other products that contain high concentrations of these substances.
- DO NOT expose the fabric to temperatures below 32°F/0°C or above 95°F/35°C.
- DO NOT expose the fabric to direct sunlight, adhesives, liquids, or abrasive materials.
FAILURE TO FOLLOW RECOMMENDATIONS WILL VOID THE WARRANTY ON THE FABRIC.
Need to contact us?
Please see our "how to contact us" Page.