Fast Shipping & Easy Returns
Our goal is to get your Massage Equipment to your door as quickly as possible!
SHIPPING TIME FRAMES
Order today and be confident that you will receive your order quickly and easily. We ship directly from the manufacturer instead of first routing it through our office, which saves you time and money. Free shipping on products over $50 does not apply to Alaska, Hawaii, coast-to-coast & unique or remote locations, see below for more details.
For freight items such as heavy electric lift tables, shipping includes curbside delivery to most locations within the 48 contiguous states. If you are in a remote or unique location, or situated a very long distance from the shipping point of origin, please inform us so that we may get you a custom shipping quote.
- Most portable massage tables and chairs which are in stock ship within 2-3 business days
- Items which allow you to customize color, width, or padding are custom built since you are customizing it. Customized items possess lead times. Please inquire.
- Electric Massage Chairs ship within 3-5 business days
- Most electric massage lift & spa tables possess lead times depending on the manufacturer as these are custom made-to-order. WE DO HAVE SOME STOCK ITEMS. Please inquire.
When placing an order, please use an established residential or business address. No mailbox, storage units, or P.O. Boxes will be accepted. No exceptions.
For all portable items and accessories, we ship via FedEx and UPS ground, so most packages arrive within a few business days after shipment. Transit time varies based on your location. Place your order today and leave the rest to us!
All manufacturers are closed on weekends and holidays.
IN ORDER TO REMAIN IN COMPLIANCE WITH PAYPAL AND OTHER CREDIT CARD PORTAL POLICIES: DELIVERY ADDRESS CHANGES ARE NOT PERMITTED ONCE AN ITEM HAS ALREADY SHIPPED. ANY RETURNS THIS MAY CAUSE WILL BE TREATED AS A REGULAR RETURN PER OUR RETURN POLICY. PLEASE READ OUR FULL POLICY BELOW FOR INFORMATION ON QUALIFYING RETURNS.
As soon as you place your order you will receive an order confirmation. If you don't receive it, please check your spam folder.
- It is the customer's responsibility to carefully verify that their order confirmation is correct (item type, size, color, dimensions).
- Immediately let us know if any changes are required.
- If you have not received an order confirmation, you may have misspelled your email address or it may have gone to your spam/junk folder. Please check.
- When purchasing online, you are purchasing "sight unseen" and agree to small differences in cosmetics, which may improve on the unit's overall functionality, but whose aesthetics may vary slightly from those in photos. These changes generally improve on the unit's performance. If uncertain about small visual/aesthetic changes, we recommend you visit a local store and purchase after physically seeing a unit as some units we carry are final sale (manufacturer policy). That said, we always attempt to represent units as accurately as possible and any small visual changes are generally for safety and/or stability of use.
You will also receive a tracking number when your order ships. In the event an item is out of stock, we will promptly reach out to you and inform you of possible replacement colors or items.
What if I change my mind once the order is already in transit to me?
You are free to cancel non-custom made items at any point prior to shipping, however once any order ships, we have paid shipping costs to get the item to you. Substantial effort and funds have been spent to prepare and ship your order. Depending on your location and the weight of the item, this expense can be quite substantial.
THEREFORE IF YOU CHOOSE TO CANCEL YOUR ORDER WHILE IN TRANSIT TO YOU, YOU WILL BE ASSESSED RESTOCKING FEES AND ANY SHIPPING COSTS TO YOU AND BACK.
In order to save you money, please be sure you are ready to purchase your item(s) so as not to be assessed shipping/restocking costs should you choose to cancel an order while in transit to you.
THIS SERVES AS LEGAL NOTIFICATION TO YOU, OUR CUSTOMER, AND TO YOUR PAYMENT METHOD/CREDIT CARD. THANK YOU FOR YOUR KIND UNDERSTANDING.
Alaska, Hawaii, Coast to Coast & Unique or Remote Location Shipping
Alaska and Hawaii require air shipping for portable items, and sea/freight combo shipments for larger items. Due to the much higher cost of transit, free shipping promotions do not apply to Alaska & Hawaii.
There are instances were some locations also have unusually high freight rate, sometimes even more than Alaska shipping. These tend to be residential deliveries in heavily congested metros or hotels and coast to coast deliveries, but not limited to these. Please inquire for a quote first as free shipping will not apply to unique locations.
Where do our tables and chairs ship from?
Our inventory ships directly from our manufacturers' warehouses. This saves you both time and money, and it is how we are able to offer you the very best prices online! All EarthLite, Inner Strength, Stronglite, Master Massage, Mt Massage, Pisces Production items are shipped from California. All Custom Craftworks tables are shipped from from Oregon and Oakworks from Pennsylvania.
Need your massage equipment sooner?
The shipping cost for 2nd Day Air is $135 extra for all portable massage tables and chairs and $185 for Overnight Delivery*. You can choose either of these Express Shipping options during your checkout. The best way to get your table quickly is to order online today. We rush all online orders standard at no extra charge. Heavy items, such as electric lift tables, can only be shipped truckline/freight and cannot be rushed overnight or 2nd day.
*2nd Day or Overnight quotes may change based on certain manufacturers or multiple item orders. For exact quotes, please contact us.
Order today and get your massage table or chair in a few days!
Stationary, Electric Lift & Custom-made Items
All stationary and electric lift tables are custom-made usually take anywhere from 2-4 weeks to build, based on the specific manufacturer. Payment is always made upfront. Once production begins, the order is non-cancelable/non-refundable as resources have been allocated to build your table. Custom colors and options for portable tables are also custom-made to order. These include all tables by Oakworks or Earthlite, but not only limited to these brands. Any item which allows customizations of any kind is considered custom-made.
All stationary and electric lift tables ship via freight. Standard delivery is curbside with a free liftgate. If you require inside delivery, please let us know in the notes section when ordering or email us afterwards for an White Glove delivery quote.
Delivery method--VERY IMPORTANT
All heavy freight (electric lift tables, etc.) orders are delivered curbside, with a complimentary liftgate service to safely lower the item to the ground.
Most of our products only require minimal assembly. However, if you would like in-home/office delivery or installation of your electric spa or massage table, we can gladly arrange this. This service is called "White Glove Delivery", whereupon our delivery team will bring the item into your home or business, unpack, setup, and clean up before they leave. This is an additional cost which usually ranges from $300-$600. Email us after your purchase for this upgrade and we will get you a quote.
If you choose another type of delivery (such as White Glove Delivery) for heavy freight, please retain the email confirming any alternate delivery method for your records. For your protection and peace of mind, any guarantee is only provided in writing and never verbally.
IMPORTANT: ONCE A DELIVERY METHOD IS CHOSEN DURING CHECKOUT, IT IS IMPERATIVE TO LET US KNOW BEFORE SHIPPING IF YOU WISH TO CHANGE METHODS, AS NOT ALL SHIPPING COMPANIES PROVIDE ADDITIONAL SHIPPING SERVICES, SUCH AS FRONT DOOR OR WHITE GLOVE. THIS IS VERY IMPORTANT AS IT WILL SUBJECT YOU TO SHIPPING AND RESTOCKING CHARGES IF YOU CHOOSE NOT TO ACCEPT DELIVERY OR ARE UNABLE TO DO SO.
Absolute Satisfaction Return Policy
If, for any reason, you are not completely satisfied with your non-custom made portable table, chair, or accessory, you may return it within thirty (30) days for a full refund, excluding shipping charges.
Note that for both portable and electric lift tables, manufacturer advertised weight/dimensions is for table only ie. without a headrest or other accessories.
- Custom-made items such as electric lift tables or custom-made portable tables & chairs, and accessories are non-refundable as they are expressly built for you. No exceptions.
- Used linens, sheets, table warmers, pillows, and table fleece are non-returnable due to hygiene concerns. If the packaging has never been opened, please let us know and the manufacturer may make an exception. Once opened, it is considered used.
- Oakworks and Pisces portable tables, chairs, and accessories have a fourteen (14) day return policy, plus a 20% restocking fee (per the manufacturer).
- Master Massage & MT Massage have a 20% restocking fee for returns.
- SilverFox America and Sierra Comfort do not accept any returns. All sales for SilverFox/Sierra Comfort products are final.
All returns must provide proof of purchase to obtain a Return Material Authorization (RMA). We do not accept returns on any type of custom-made orders. The product must be returned in new condition and in the original packaging. Shipping charges are non-refundable. If you received a free shipping promotion when ordering, the full shipping amount will be deducted when getting a refund or exchange. Please contact us for clarification if you have any questions.
Please see below for TimePayment finance and returns.
Are custom-made items refundable?
Any product that is custom-made, which includes all electric lift tables, chiropractic benches/tables, stationary massage tables, or items with custom wood finishes, custom widths/heights and options, premium colors, and leather upholstery, but not limited to these, are non-cancellable and non-returnable as they are made to order for you. Once the manufacturer begins building your product, they have invested in the resources required to build it and cannot cancel the order, nor provide a refund if you choose to cancel, regardless of any production delays.
If I choose to finance or lease, can I return or exchange the product?
All financed sales are final. As with all leases and loans, any financed items are non-returnable as you are entering into an agreement with the finance company whereas they buy the product on your behalf, and you pay them as mutually agreed, regardless of whether the item is custom made or not.
What if my delivery contains damaged goods or parts?
If your order/box appears to have gotten damaged during shipping or you see it has a manufacturer's defect, please contact us immediately.
- Make a note of the damage when you sign for the package.
- Take photos of the damaged item and email us at support@BuyMassageTables.com.
- Failure to notify us of any damage within 5 days of receipt of the merchandise nullifies our ability to file insurance claims and be able to refund/replace your product.
- You must keep all the original packaging for any items that might need to be returned.
- It is very important that any damage or shortages are reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules.
- All returns need to be issued an RMA number (return authorization number) before being shipped back.
Examples of damage to a box are: rips, holes, crush, dings, etc.
All items are sold under full warranty. Please allow a reasonable amount of time for a manufacturer's technician to resolve any issues. It is also a customer's responsibility to allow a technician timely access to the product, and/or provide photos or videos of the defect for troubleshooting.
How do I cancel my order?
The fastest and easiest way to cancel an order is to reply to the instant order confirmation you received when you place your order online. Just tell us why you need to cancel and we will put it through the system as soon as possible.
You will receive a 100% refund for most orders if we are able to cancel them before they ship. Unfortunately once an order has shipped customers are responsible for paying all actual shipping and handling costs both ways. Before ordering any heavy items, such as electric massage chairs or electric lift tables, please be sure you are aware of the expensive freight costs. Cancellations must be submitted prior to the item shipping, otherwise you will be responsible for all shipping charges.
Please also review exclusions for custom-made/stationary/electric lift tables under "Are custom-made items refundable?"
For more information, please read "How do I return a product?" below.
How can I exchange a product?
If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 15 days of the receipt of your product. The product must be returned in new condition in the original boxes with all the paperwork for refunds, credit, or exchange. Shipping charges are not refundable. If you received a free shipping promotion when ordering, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.
How do I return a product?
If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 14-30 days, depending on the manufacturer (please see "Absolute Satisfaction Return Policy" above for manufacturer return deadlines). The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once a product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.
Product Safety & Use
All products should only be used as recommended in the product manual and in no other way. Any alterations, change, or attempt to personally repair a product will automatically void the warranty. If the product purchased does not meet the parameters listed on our product page, please do not use the item and seek troubleshooting guidance. We will connect you with the troubleshooting team of the manufacturer. Do not use an item which seems damaged, or which fails to operate as intended (height range, width, lift power, etc). Safety is always a top priority and we want to ensure that you have a trouble-free experience with your purchase.
USING A PRODUCT WHICH DOES NOT SEEM TO FUNCTION PROPERLY MAY PUT YOU & YOUR CLIENT AT SIGNIFICANT RISK OF INJURY. PLEASE DO NOT UNDER ANY CIRCUMSTANCE USE THE PRODUCT & CONTACT US. DO NOT TRY TO REPAIR THE UNIT YOURSELF.
Color & Aesthetics Disclaimer
All items purchased are represented on our site in as best a color scheme/description as possible, based on information relayed to us by the manufacturer. We go further by often adding photos of the items in real life settings. Colors, however, may vary slightly from what is shown based on the type and age of monitor the items are viewed on, as well as lighting angle.
The item name and color is no different on our site than on any other site, and you agree to purchase the item based on appearance as shown and described.
When purchasing online, you are purchasing "sight unseen" and agree to small differences in cosmetics, which may improve on the unit's overall functionality, but whose aesthetics may vary slightly from those in photos. These changes generally improve on the unit's performance. If uncertain about small visual/aesthetic changes, we recommend you visit a local store and purchase after physically seeing a unit as some units we carry are a final sale (manufacturer policy).
Blanket Policy Disclaimer
For any policy omission or clarification, the individual manufacturer policy will apply without exception. As policies are multi-faceted and constantly evolve, customer (you) and retailer (us) agree to defer to the manufacturer's shipping & returns policy in these instances. Custom-built orders are non-returnable/refundable without exception.Please email us at support@BuyMassageTables.com for more information or any questions you might have.