BuyMassageTables.com

Shipping and Returns Policies:  Our goal is to get your Massage Table to your door as quickly as possible and here's how we do it:

 

Shipping Times:

Order today and be confident that you will receive your order quickly and easily. We ship directly from the manufacturer instead of first routing it through our office, which saves you time and money. In general, all massage tables and chairs ship within 2 business days and are delivered curbside. We ship via FedEx and UPS ground, so most packages arrive within a week. Place your order today and leave the rest to us!

 

Where Do our Tables and Chairs Ship From?

Our inventory ships directly from our manufacturers' warehouses. This saves you both time and money, and it is how we are able to offer you the very best prices online! All EarthLite, Inner Strength, Stronglite, Master Massage, Pisces Production and Human Touch items are shipped from California. All Custom Craftworks tables are shipped from from Oregon and Oakworks from Pennsylvania.

 

 

Instant Order Confirmation:

As soon as you place your order you will receive an order confirmation. If you don't receive it, please check your promotions folder if using gmail, or spam folder if you are using another email service. Please note that it is the customer's responsibility to carefully verify that their order confirmation is correct and immediately let us know of any changes required. You will also receive a tracking number the evening your order ships.

 

Need Your Table Sooner?

The shipping cost for 2nd Day Air is $135 extra for all portable massage tables and chairs and $185 for Overnight Delivery. You can choose either Express Shipping options during your checkout. The best way to get your table quickly is to order online today. We rush all online orders standard at no extra charge. Heavy items, such as electric lift tables, can only be shipped truckline/freight and cannot be rushed overnight.

Order today and get your massage table or chair in a few days!

 

Want to Pick Up your Table Locally?

Sure! Simply order online as usual and leave a note saying "local pickup" in the checkout page. We will arrange a local pick up time for you. All Earthlite, InnerStrength, and Stronglite tables can be picked up at: 3210 Executive Ridge  Vista, CA 92081
Custom Craftwork tables can be picked up locally at 1050 Owen Loop South, Eugene, OR 97402.

 

 

Stationary, Lift, and Custom Items:

All stationary and lift tables are made to order and take 7-14 business days to build. Custom colors and options for portable tables are also made to order. All stationary and lift tables are too heavy to ship UPS/FedEx and need to be shipped freight. Standard delivery for these heavy items is curbside. If you require inside delivery, please let us know in the notes section when ordering or email us afterwards for an Inside Delivery quote.  

  

Free Shipping Promotions: 

No-hassle "Free Shipping" specials are hard to come by, especially when it comes to heavy items such as Stationary Tables and Electric Lift Tables as they are extremely heavy and costly to ship. Shipping costs are usually between $35 for Lightweight Portable Tables and up to $300 or more for heavy items. For a limited time only, we are offering a special for free curbside shipping with liftgate on all massage tables to the lower 48 states in the U.S. No minimum order required, no bait and switch, no surprises! 

 

Customer Reviews: 

 

Do you offer inside setup or installation?

Most of our products only require minimal assembly. However, if you would like in-home/office delivery or installation of your massage table, we can gladly arrange this.  This service is called "White Glove Delivery", whereupon our delivery team will bring the item into your home or business, unpack, setup, and clean up before they leave. This is an additional cost which usually ranges from $300-$600. Email us after your purchase for this upgrade.

 

Alaska & Hawaii Shipping 
Alaska and Hawaii require air shipping for portable items, and sea/freight combo shipments for larger items. Due to the much higher cost of transit, free shipping promotions do not apply to Alaska & Hawaii. 
 

International Orders:
We can ship bulk orders to Canada only; we do not ship outside of the U.S. at this time.

 

Absolute Satisfaction Return Policy

If, for any reason, you are not completely satisfied with your portable table, chair, or accessory, you may return it within thirty (30) days for a full refund (excluding shipping charges). Customized or upgraded portable tables, chairs, and accessories are non-refundable.

Oakworks and Pisces tables, chairs, and accessories have a fourteen (14) day return policy, plus a restocking fee (per the manufacturer). Customized or upgraded stationary and lift tables are non-refundable. All returns must provide proof of original purchase to obtain a Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges on returns. 

 

Are custom-made items refundable?

Any product that is custom made, which includes all electric lift or stationary massage tables, or items with custom wood finishes, custom widths and options, premium colors, and leather upholstery are not refundable as they are made to order. 

  

What if my Delivery Contains Damaged Goods or Parts?

If your order/box appears to have gotten damaged during shipping or you see it has a manufacturer's defect, please contact us immediately. Make a note of the damage when you sign for the package. Take photos of the damaged item and email us at support@BuyMassageTables.com. Failure to notify us of any damage within 5 days of receipt of the merchandise nullifies our ability to file insurance claims and be able to refund/replace your product. You must keep all the original packaging for any items that might need to be returned. It is very important that any damage or shortages are reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules. All returns need to be issued an RMA number (return authorization number) before being shipped back. 

Examples of damage to a box are: rips, holes, crush, dings, etc.

 

I changed my mind, how can I cancel an order?

The fastest and easiest way to cancel an order is to reply to the instant order confirmation you received when you place your order online. Just tell us why you need to cancel and we will put it through the system as soon as possible. You will receive a 100% refund for most orders if we are able to cancel them before they ship. Unfortunately once an order has shipped customers are responsible for paying all actual shipping and handling costs both ways. Before ordering any heavy items, such as electric massage chairs or lift tables, please be sure you are aware of the expensive freight costs. Cancellations must be submitted prior to the item shipping, otherwise you will be responsible for all shipping charges.

For more information, please read "How Do I Return a Product" below.

Please also review exclusions for custom-made/stationary/electric lift tables under "Are custom-made items refundable?" 

 

How can I exchange a Product?

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 15 days of the receipt of your product. The product must be returned in new condition in the original boxes with all the paperwork for refunds, credit, or exchange. Shipping charges are not refundable. If you received a free shipping promotion when ordering, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.

 

How do I return a product?

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 14-30 days, depending on the manufacturer (please see "Absolute Satisfaction Return Policy" above for manufacturer return deadlines). The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once a product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.   

  

Is there a restocking fee?

Earthlite, Custom Craftworks, Pisces Pro, Stronglite and Inner Strength generally do not charge a restocking fee for portable items, you will receive a full refund minus shipping costs both ways. It is up to the manufacturer to accept or reject returns. We at BuyMassageTables will do everything we can to help you through the process.

 

Please email us at support@BuyMassageTables.com for more information or any questions you might have.